PRIVACY POLICY

This Privacy Policy describes how DivaTek IT Solutions LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

1. INFORMATION WE COLLECT

We collect various types of personal information to provide and improve our services to you:

  • Identity and Contact Data: Name, shipping address, billing address, email address, and phone number.

  • Financial Data: Payment details, credit card numbers, and transaction history (processed securely via our payment gateways).

  • Device and Usage Data: IP address, browser type, operating system, time zone, and details about how you interact with our website.

  • Cookies: We use tracking technologies to keep track of items in your shopping cart and analyze website traffic.

2. HOW WE USE YOUR INFORMATION

We use your personal information for specific business purposes, including:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Customer Support: To respond to your questions, troubleshoot issues, and manage returns.

  • Communication: To send you operational updates and marketing materials (if you have opted in).

  • Security: To screen our orders for potential risk or fraud, and to protect our website infrastructure.

3. SHARING YOUR INFORMATION

We do not sell your personal data. We share your information only with trusted third parties who help us run our store:

  • Service Providers: E-commerce platforms (e.g., Shopify, WooCommerce), payment processors (e.g., Stripe, PayPal), and shipping carriers.

  • Legal Compliance: We may share your information to comply with applicable laws, respond to a subpoena, or protect our rights.

4. DATA RETENTION

When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.

5. YOUR RIGHTS

Depending on where you live, you may have specific rights regarding your data, including:

  • Access: The right to request copies of the personal information we hold about you.

  • Correction: The right to request that we correct any inaccurate or incomplete information.

  • Deletion: The right to request that we erase your personal data under certain conditions.

  • Opt-Out: The right to unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link.

6. SECURITY

We implement industry-standard security measures, such as Secure Sockets Layer (SSL) encryption, to protect your personal information during transmission. However, no method of transmission over the internet is 100% secure.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, or if you have questions or a complaint, please contact us:

  • By Email: admin@divatekitsolutions.com