RETURN AND REFUND POLICY

Thank you for shopping at DivaTek IT Solutions. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. RETURN TIMELINE

  • Standard Window: You have 30 calendar days to return an item from the date you received it.

  • Late Returns: Items sent back after this window will not be eligible for a refund.

2. ELIGIBILITY CRITERIA

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.

  • Packaging: It must be in the original, undamaged packaging with all tags attached.

  • Proof of Purchase: You must provide the receipt, invoice, or proof of purchase.

3. EXEMPT AND NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

  • [Clearance/Sale Items]: Items purchased on final sale or clearance.

  • [Perishable Goods]: Food, flowers, or plants.

  • [Personal Care]: Cosmetics, intimates, or hygienic products.

  • [Custom Orders]: Personalized, custom-made, or altered goods.

  • [Digital Products]: Downloadable software, e-books, or gift cards.

4. RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact Us: Email admin@divatekitsolutions.com with your order number and reason for return.

  2. Pack Your Item: Securely place the item in its original packaging along with the proof of purchase.

  3. Ship the Package: Mail your return package using the return shipping label provided to you.

5. SHIPPING COSTS

  • Non-Refundable: Original shipping costs are non-refundable.

  • Tracking Recommendation: We highly recommend using a trackable shipping service or purchasing shipping insurance where we do provide a return shipping label. We do not guarantee that we will receive your returned item.

6. REFUNDS

  • Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • Approval Status: We will immediately notify you of the status of your refund after inspecting the item.

  • Processing Time: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

7. EXCHANGES AND DAMAGED ITEMS

  • Defective Items: We only replace items if they are defective or damaged upon arrival.

  • Exchange Process: If you need to exchange an item for the same product, send us an email at admin@divatekitsolutions.com to receive specific instructions.

8. CONTACT US

If you have any questions on how to return your item to us, please contact us:

  • By Email: admin@divatekitsolutions.com